CuddlPets Returns & Refunds Policy

We want you to be satisfied with every CuddlPets purchase. If an item does not meet your expectations, arrives damaged, or you need a different size or style, please contact us and we will help you find the most appropriate resolution.

1. Return Policy

1.1 Eligibility

To qualify for a return, items must be:

• Unused

• Unwashed

• In their original condition

• Returned with any original product components or accessories, where applicable

Items showing signs of wear, damage caused after delivery, misuse, chewing, or improper care may not be eligible for return.

1.2 Return Timeframe

Within 30 Days of the Original Ship Date

Eligible items may be returned for a refund to the original payment method.

Standard return shipping costs are not included in the refund unless the return is due to our error or the item arrived damaged or defective.

Between 31–40 Days of the Original Ship Date

Eligible requests may receive one of the following, at our discretion:

• Equivalent-value store credit, or

• A 15% off store coupon valid for 30 days

Return shipping costs are not included.

More Than 40 Days After the Original Ship Date

Return requests are not accepted.

2. Return-Free Resolution for Certain Low-Value Items

For eligible items priced at $50 or below, CuddlPets may waive the physical return requirement when the cost of international return shipping would be unreasonable.

If a return-free refund is approved, the customer may keep the item and the approved refund will be issued to the original payment method.

Return-free resolutions are reviewed on a case-by-case basis and are not guaranteed.

3. Return Shipping Responsibility

For standard returns, including:

• Change of mind

• Ordering the wrong size

• Ordering the wrong color or style

• Preference-related returns

the customer is responsible for return shipping costs.

If the item:

• Arrived damaged

• Is defective

• Is missing parts

• Is the wrong item due to our fulfillment error

CuddlPets will cover the return shipping cost where a return is required.

Depending on the item value and circumstances, we may offer a return-free refund instead.

4. Refund Processing

Once the returned item has been received and inspected, approved refunds are typically processed within 5–10 business days.

Refunds are issued to the original payment method used at checkout.

After the refund is processed, additional time may be required for the funds to appear on your statement depending on your bank, card issuer, PayPal, Stripe, or other payment provider.

Original shipping charges, if any, are non-refundable unless the return is due to our error.

5. Size or Style Changes

CuddlPets currently handles size, color, or style changes through a Return + Repurchase process rather than direct exchanges.

To change an item:

1. Submit a return request for the original item.

2. Place a new order for the preferred size, color, or style.

3. If your request is approved, we may provide a free-shipping exchange coupon or promotional coupon for the replacement order.

Direct one-for-one exchanges are not currently offered.

6. Store Credit and Coupon Terms

Where store credit or promotional coupons are offered:

• Store credit may be used toward eligible merchandise on the official CuddlPets website.

• Promotional coupons are subject to the expiration date provided when issued.

• Coupons and store credits cannot be redeemed for cash.

• Promotional offers may not be combined unless otherwise stated.

7. How to Start a Return

To request a return, please contact our customer service team.

Email: [email protected]

Please include:

• Your order number

• The item you wish to return

• The reason for the return

• A description of the item’s condition

• Relevant photos if the item arrived damaged, defective, incomplete, or incorrect

We will review your request and provide return instructions.

Please do not send items back before receiving return instructions from CuddlPets.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Photos may be required to help us verify the issue.

Once verified, we may provide:

• A replacement

• A refund

• A return-free refund

• A prepaid return option where necessary

The appropriate resolution will depend on the item and circumstances.

9. Contact

For return or refund assistance, please contact:

CuddlPets Customer Support
Email: [email protected]

Please include your order number in your message so we can assist you more efficiently.